Returns & Exchanges
At thelastingshoe.com, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer an easy and straightforward process to return or exchange your items.
Return Eligibility
Most new, unworn, unwashed merchandise in original condition with all tags attached are eligible for a return. Shoes must show no signs of wear and be returned in their original packaging.
To start a return or exchange, visit thelastingshoe.com and follow the instructions. Please have your order number available.
Exchanges
If you would like a different size or style, you can request an exchange through the online returns portal. Exchanges are subject to stock availability.
Process Overview
- Initiate Return or Exchange
Go to thelastingshoe.com and enter your order details. - Prepare Your Package
Pack the items securely in the original product packaging. Include any accessories, manuals, and paperwork. - Send It Back
Ship the package back following the instructions provided online. - Confirmation
Once your return is received and inspected, you’ll be notified of its status.
Refunds
If approved, refunds will be issued through the original payment method. Please allow time for processing.
Exceptions
For safety and hygiene reasons, certain products may not be eligible for return or exchange. This may include items specifically noted at the time of purchase.
Damaged or Defective Items
If you received a damaged or defective item, please start a return request at thelastingshoe.com. Include a description and a photo of the issue so we can resolve it quickly.