FAQs

Welcome to thelastingshoe.com FAQ — here’s everything you need to know about shopping with us.

Ordering

How do I place an order?
To place an order on thelastingshoe.com, browse our collection, select the items you want, choose size and color, then add them to your cart. When you’re ready, go to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order?
We begin processing quickly to ship orders promptly. Once an order is submitted, changes or cancellations may not be possible. If you need to make changes, please contact our support team as soon as possible.

What payment methods do you accept?
We accept major credit cards and secure online payment options listed at checkout. All payments are processed securely.

Shipping & Delivery

Where do you ship?
We ship to many countries worldwide. Available shipping destinations will be shown during checkout.

How can I track my order?
After your order is shipped, you will receive a shipment notification with tracking information. Use the tracking link provided to follow your delivery progress.

What if my package is lost or damaged?
If there are issues with your delivery, please contact customer support so we can assist you.

Returns & Exchanges

What is your return policy?
We want you to be happy with your purchase. If you are not satisfied, you may return eligible items within the time frame indicated in our Returns Policy. Returned items must be unworn and in original condition.

How do I start a return or exchange?
Visit the Returns & Exchanges section at thelastingshoe.com and follow the instructions. You’ll be guided through the process step by step.

Can I exchange an item for a different size?
Yes. Exchanges are handled through the return process. Select the size you want when placing a new order or follow the exchange instructions online.

Products

Are your shoes true to size?
We provide a size chart and fit guidelines on product pages. Sizes may vary slightly by style, so we recommend measuring your foot and checking the chart.

How do I care for my shoes?
Care instructions are included with each product or on its description page. Proper care helps extend the life of your shoes.

Payments & Billing

Is shopping on thelastingshoe.com secure?
Absolutely. Our site uses industry-standard security measures to protect your personal and payment information.

Can I use multiple payment methods for one order?
At this time, only one payment method can be used per order.

Account Information

Do I need an account to order?
No, you can check out as a guest. However, creating an account offers benefits like order tracking and faster checkout.

How do I reset my password?
On the login page, select “Forgot Password” and follow the instructions to reset it.

Promotions & Discounts

How do I use a promo code?
During checkout, enter your promo code in the designated field and apply it before payment.

Can promo codes be combined?
Typically, only one promo code can be used per order. Terms of use for promotions are provided with each offer.

Customer Support

How do I contact support?
For help with orders, returns, products, or anything else, please visit our Support page at thelastingshoe.com and submit a request.

Where can I find more information?
If you need more details beyond this FAQ, explore our Help Center at thelastingshoe.com or reach out through our contact form.